Privacy Policy

Faith Union Hub, LLC respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, use our services, or interact with our team. It also outlines your privacy rights and how the law protects you.

Contents of this Policy

1. Important information and who we are
2. The data we collect about you
3. How is your personal data collected?
4. How we use your personal data
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
9. Your legal rights

1. Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy aims to give you information on how Faith Union Hub, LLC (www.faithunionhub.com) collects and processes your personal data when you use our services or visit our website, including any data you provide when you sign up for our services or interact with our support team.

It is essential that you read this privacy policy together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal data so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Faith Union Hub, LLC (referred to as “Faith Union Hub”, “we”, “us”, or “our” in this privacy policy) is the controller and responsible for your personal data.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this privacy policy. If you have any questions, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact Details

Full legal entity name: Faith Union Hub, LLC
Operating name: Faith Union Hub
Email address: sharon.butler@faithunionhub.com
Postal address: 1702 SWEETWATER WEST CIR, Apopka, FL 32712

ICO Registration Number: 

You have the right to make a complaint at any time to your local Data Protection Authority. In the UK, this is the Information Commissioner’s Office (ICO) (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We keep our privacy policy under regular review. This version was last updated on 21^st August 2024.

It is crucial that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Name, username or similar identifier, title, date of birth.
• Contact Data: Email address, telephone numbers.
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Your username and password, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. If we combine or connect Aggregated Data with your personal data, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data (e.g., details about your race, ethnicity, religious beliefs, sexual orientation, or health information).

 

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including:

• Direct Interactions: You may provide us with your Identity, Contact, and Transaction Data by filling in forms or corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Register for our services

• Download one of our publications.

• • Request a demonstration, including booking a specific time for a demonstration
  • Request marketing to be sent to you
  • Provide feedback or contact us
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties as set out below:
  • Technical Data from analytics providers such as Google
  • Contact, Financial, and Transaction Data from providers of payment and delivery services such as FluidPay
  • Identity and Contact Data from publicly available sources such as Companies House and Charities Commission.

4. How We Use Your Personal Data

We have set out below a description of all the ways we plan to use your personal data, and the legal bases we rely on to do so.

 

Purpose/Activity	Type of Data	Lawful Basis for Processing
To register you as a new customer	Identity, Contact	Performance of a contract with you
To process and manage your payments, fees, and charges	Identity, Contact, Transaction	Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you, including notifying you about changes to our terms or privacy policy	Identity, Contact, Marketing and Communications	Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated)
To administer and protect our business, including troubleshooting, data analysis, testing, system maintenance, and support	Identity, Contact, Technical	Necessary for our legitimate interests (for running our business, IT services, and network security); Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure the effectiveness of the advertising	Identity, Contact, Profile, Usage, Marketing and Communications, Technical	Necessary for our legitimate interests (to develop our products/services and grow our business)
To use data analytics to improve our website, products/services, and marketing	Technical, Usage	Necessary for our legitimate interests (to define customers, to keep our website updated, to develop our business)
To make suggestions and recommendations to you about services that may be of interest to you	Identity, Contact, Transaction, Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Promotional Offers from Us

We may use your Identity, Contact, and Transaction Data to determine what services and offers may be relevant to you. You will receive marketing communications from us if you have requested information or purchased services and have not opted out of receiving such communications.

Third-Party Marketing

We will get your express consent before sharing your personal data with any third party for marketing purposes.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of Purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider we need to use it for another reason compatible with the original purpose.

5. Disclosures of Your Personal Data

We may share your personal data with the following parties, who process your data on our behalf or act as independent controllers:

• Service Providers: Including payment processors (e.g., FluidPay/ClearPay), cloud storage services, and IT support services.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers.
• Regulatory Authorities: Including IRS and other regulators who require reporting of processing activities in certain circumstances.
• Third Parties in the Event of Business Sale: In case of a business transfer, merger, or acquisition.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes, only for specific purposes and in accordance with our instructions.

6. International Transfers

Some of our external third parties are based outside the USA, and their processing of your personal data will involve a transfer of data outside the USA.

Whenever we transfer your personal data out of the USA, we ensure it receives a similar degree of protection by implementing at least one of the following safeguards:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the USA, giving your personal data the same protection it has in the USA.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties with a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for processing your data.

In some circumstances, you can ask us to delete your data. In certain cases, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request the transfer of your personal data to you or a third party.
• Withdraw consent where we rely on consent to process your personal data.

If you wish to exercise any of these rights, please contact us via email at privacy@plegit.ai. We try to respond to all legitimate requests within one month.

No Fee Usually Required

You will not have to pay a fee to access your personal data or to exercise any other rights. However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive.

What We May Need from You

We may request specific information from you to confirm your identity and ensure your right to access your personal data.

Time Limit to Respond

We try to respond to all legitimate requests within one month. It may take longer if your request is particularly complex or if you have made several requests. In such cases, we will notify you and keep you updated.